Mark joined Verathon in 2017 to lead our Global Customer Care teams and to focus on improving the Customer Experience. With a passion and experience for operationalizing business strategy execution, he also leads Verathon’s operational cadence, strategy facilitation and the Program Management Office (PMO). After 3+ years of improving our customer experience, Mark is now our VP of People, Commercial Operations and continues to lead the PMO with a focus on building Lean management capabilities and skills across Verathon.
Mark brings over 35 years of leadership experience in operations, field service, new product development, product marketing, business unit general management, program management and continuous improvement. He spent most of his career working in the Test & Measurement industry for Tektronix/Danaher/Fortive, with his last role serving as the Sr. Director of Calibration Services. Mark holds a BS in Business and MBA from Marylhurst University.
What do you enjoy the most about being part of the Verathon team?
As someone who worked at a large company for most of my career, I enjoy being part of a smaller company where I believe everyone can make an impact every single day. This feels so much like our company, where we can make a positive difference for our people and our customers.
What are you most excited about for Verathon’s future?
Our products and our people. It is wonderful waking up every day knowing that our industry leading products truly make a difference in hospitals around the globe. Knowing that our healthcare providers rely on our products in so many ways is extremely energizing and motivating.
Our people make the difference and are at the heart of what makes Verathon a great place to work. I have never experienced in my career, teams of people across every function so committed and dedicated to our mission. We are all on a journey at Verathon to make a difference in the world and to enrich our own lives in doing so!
How would you describe the perfect weekend?
A perfect weekend for me is a getaway with my wife that is anything outdoors. This ranges from exploring new places, to overnight backpacking, hiking, RV camping, skiing, snowmobiling or kayaking. Of course, an occasional wine tasting weekend getaway is also at the top of our list.